The Operation Management Of Fedex Information Technology Essay

The Operation Management Of Fedex Information Technology Essay FedEx is the worlds largest express transportation company founded in 1971. Revenues in fiscal year 2008 were $38 billion and a net income of $1.13 billion. There are more than 280,000 employees worldwide, serving 210 countries and 366 airports worldwide, with 657 aircraft. The ground vehicle fleet numbers 43,500 worldwide. There are 44,000 drop boxes, 2400 FedEx shipping sites and 7600 authorized shipping centers. The average package volume amounts to approximately 3.1 million packages daily, weighing in at 25.6 million pounds annually. Average daily freight volume is about 7 million pounds per day. This level of business generates more than 500,000 daily calls and 63 million daily electronic transmissions. The domestic market is currently viewed as mature a The FedEx Family: FedEx Corporation, a $20-billion global enterprise FedEx Express, the worlds largest express transportation company, this is the overnight courier services, mainly using aircrafts for transportation. FedEx Ground, North Americas second-largest provider of ground small-package delivery within 24 hours. Mainly trucks are used for packages movement. FedEx Freight, a leading provider of regional less than truckload freight services, trucks are the main transportation system FedEx Custom Critical, the worlds largest surface expedited carrier for urgent, valuable or hazardous items, using charted aircraft and trucks. FedEx Trade Networks, a high-tech customs broker and trade facilitator FedEx Office, known as Kinkos, offer a full services of copying, editing, and printing. FedEx Supply Chain Services, a filial of FedEx that provides logistics services, as transportation management, critical inventory logisticsà ¢Ã¢â€š ¬Ã‚ ¦ it offers a portfolio of services that helps turn supply chain management into a competitive strategy. Supply chain services at FedEx have mainly focused on customer needs in term of cost reduction, time-definite, and global solutions to improve customers competitive position. In addition to this supply chain services aggressively pursue business opportunities to meet and exceed FedEx earnings and growth objectives. To fulfill those objectives FedEx uses a company culture defined by: The effectiveness of their communications. The empowerment of their people for peak performance. Employee pride in performance. A safe and rewarding work environment. Their mutually rewarding partnerships with customers and suppliers. Understanding and valuing diversity. Focus on our customers and a passion for service excellence. Conducting business to the highest ethical and professional standards. Supply chain FedEx Supply Chain Services designs, develops, and applies transportation management and e-Logistics solutions to improve inventory visibility, velocity, and speed to market. Their transportation management service improves transportation processes and can increase efficiencies. Their e-Logistics group helps customers compete in todays highly competitive e-Business channels. The FedEx network uses a HUB and SPOKE system allowing flexibility in primary warehousing, distribution, secondary warehousingà ¢Ã¢â€š ¬Ã‚ ¦ to ensure minimum inventory holding cost providing the customers with a cutting edge over its competitors. HUB city city city city Delivery Delivery Delivery Pickup Pickup Pickup The HUB and SPOKE system To ensure connection between the hub and the city charted aircraft and trucks are used, aircraft assure the hub connection. Transportation and logistics management Transportation is the linkage process in logistics and often consumes much of the resources provided to the logistics function especially with a package delivery process companies like FedEx. It once dominated the distribution activity but for most companies it is now integrated into an overall activity. There are three factors that need to be considered. Operational factors include customer, environmental, product and company characteristics. The choice of transport mode is influenced by load size, density, value, competitive necessity and cost structures. Channel strategy considerations include the identification of available channels and the interfaces within each channel. FedEx combines people and technology to optimize cost and service. Their transportation management service combines sophisticated information technology with human resources to improve the inbound and outbound transportation processes of their customers. Their service simplifies carrier selection, improves logistics management, and offers cost savings opportunities. They streamline transportation management by providing a single point of contact for all of customers shipment and delivery needs. A team of dedicated coordinators is assigned to each account. Clients order service via electronic data interchange, the Internet, phone, or fax. They identify the carrier that will provide the lowest cost and best service for a customers shipment via software bases developed by FedEx. Then, a coordinator alerts the selected carrier and dispatches a vehicle. The result is a simplified, cost-effective process for managing transportation and inventory carrying costs. Transportation accounts for the largest resource commitment in the logistics activity, therefore its relative cost/benefit profile must be established within the context of the level of customer satisfaction that is being set as an objective. There are a number of interface areas and therefore decisions shared by transportation. These should be explored by first identifying the areas of flexibility and inflexibility of the decisions and most importantly that of the customer service objectives. The decisions influenced by transportation considerations include: Customer communications Market coverage Sourcing decisions Processing/manufacturing Customer service decisions. FedEx combines people and technology to optimize cost and service. Their transportation management service combines sophisticated information technology with human resources to improve the inbound and outbound transportation processes of their customers. Their service simplifies carrier selection, improves logistics management, and offers cost savings opportunities. They streamline transportation management by providing a single point of contact for all of a customers shipment and delivery needs. A team of dedicated coordinators is assigned to each account. Clients order service via electronic data interchange, the Internet, phone, or fax. They identify the carrier that will provide the lowest cost and best service for a customers shipment. Then, a coordinator alerts the selected carrier and dispatches a vehicle. The result is a simplified, cost-effective process for managing transportation and inventory carrying costs. Heres what your company can expect from their transportation management service: Transportation Savings: As a result of their carrier network and superior technology, they offer transportation savings opportunities to their customers. Discipline Control: They identify delivery dates; then, they determine the right mode of transportation for each shipment. In addition, they audit carrier compliance to their customers specifications. Convenience: They audit your freight bills and allocate charges to the appropriate accounting code within your organization. In addition, they offer the opportunity to reduce administration costs through electronic, paperless invoices. Information: They capture complete data about your companys shipments and provide useful management reports to further improve your transportation process. Customer service in the supply chain Efficient Consumer Response refers to the situation that makes the consumer the hero by providing better service to customers at lower cost, fewer stock outs and new products they want. Consumers will get a better deal overall. All this is done through control of information and product form the point of manufacturing to the point of sale, with the intent of eliminating waste and reducing cost cross an entire distribution pipeline. With ECR the entire pipeline is driven by scanned data at the point of sale. Replenishment orders are communicated via EDI to direct store delivery to retail distribution centers to wholesaler / distributor and to the manufacturers. This ensures that the right amount of product is delivered in a timely fashion, eliminating unnecessary inventory in the pipeline, eliminating stock outs and also eliminating the need for each pipeline participant to conduct its own forecast. In essence, ECR makes it possible for participants in a distribution pipeline to substitute information for inventory. The benefits to them are increased product velocity and the competitive benefits of significantly lower costs. Example FedEx has a 24 hour call center; the customers can call and make an order for pickup and delivery. FedEx assures a maximum 1 hour response time for pick up. The customer is expected to package the goods to be sent. Also after the pick-up has taken place, a one-hour time for doing the necessary paperwork is required. Following this a maximum of 6 hours processing time is needed at the airport for bagging, tagging, foreign exchange remittance, security check, clearance, etc. Keeping in mind the time for departure of flight, FedEx works backward to ensure that the product is picked and delivered on time For achieving this FedEx has a call cutoff time after which they stop taking calls for that particular day They have an office cut off time after which paper work by the office is not done. And they have at ramp cutoff time after which a package is not taken to the airport (this is the time required to balance the aircraft and to secure the goods to it.) However the adjustments to these rules can be made depending on the proximity of the customers to the office or his volunteering to drop off the package at the airport, etcà ¢Ã¢â€š ¬Ã‚ ¦ DHL Express DHL is a Deutsche Post World Net company of Germany that provides international Mail, Express, Logistics and Finance. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. The trio initially provided a courier service between the Continental United States and Hawaii then expanded the business from there. In 1998, Deutsche Post World Net began to acquire shares in DHL, finally reached majority ownership in 2001, and completed the purchase in 2002. DHL owns its own cargo airlines, European Air Transport, originally based in Brussels, and DHL Air, based at the East Midlands Airport in the United Kingdom. DHL is the global market leader in international express, overland transport and air freight. It is also the worlds number 1 in ocean freight and contract logistics. DHL offers a full range of customized solutions from express document shipping to supply chain management. As on 2009, DHL employees have 500 000 employees across the various locations, has 6500 offices, more than 450 Hubs, and Warehouses Terminals, 240 Gateways, and 420 Aircraft, 76200 vehicles, serves more than 220 countries, and make more than 1.5 shipments per Year! Supply Chain DHL is completely service oriented therefore it does not have its own material movement, that means it only involves physical distribution and procurement. Procurement also includes the material needed for packaging such as paper, molded trays and boxes, wooden crates, standard containers wraps, plastic inlays etc. The materials or the goods collected from the senders (including papers, documents, physical goods like clothing, household good, chemicals, exotic animals à ¢Ã¢â€š ¬Ã‚ ¦) are weighed, checked for condition, and depending upon its various characteristics it is packed. The goods are then dispatched to their destinations. There is no value addition to the material itself but it is done to the service which is provided (ex. if there has to be a certain package delivered from A to B the normal services would take about 2 days whereas as a super-fast delivery would be done in about 9 hours) Information flow identifies specific locations within a logistical system that have requirements. Information also integrates the three operating areas. The primary objective of developing and specifying requirements is to plan and execute integrated logistical operations. These flows are divided into two major types: Coordination flow Operation flow Coordination flow Objectives: Coordination is the backbone of the overall information system, It implies estimating the time requires for collecting the goods from the door step of the sender and then estimating the time for the goods to reach the final customer. Forecasting: utilizes historical data, current activity levels, and planning assumptions to predict future activity levels, as for DHL the whole business depends on the vital point of timely delivery, Based on the distance to the final receiver, the accessibility, the documentations and procedures that need to be handled. They have fine-tuned process of delivery. They can accurately gauge how much time it will take for the goods to reach its end destination. Operation flow The second aspect of information requirements is concerned with directing operations to receive, process, and ship inventory as required supporting customer and purchasing orders. Operational requirements deal with: Order management Order processing Distribution operations Inventory management Transportation and shipping Procurement DHL owns its success for the efficiency with which the operations are carried out. Here not only the company but the sender and sometimes the receiver can track the goods through their information center. They are given a certain password which they can use to trace via online or their customer service helpline. Transportation DHL uses all the modes of transportations that is airways roadways waterways rail freight DHL has its own fleet of airplanes and motor vans. Depending upon the final destination where the goods have to finally reach and the type of package the customer has paid for, DHL uses the individual modes of transport or a combination of either of these or all. Once again the geographical location and how fast the goods have to be delivered are the factors for the final selection of modes of transportation. DHL provides an appropriate logistical solution which helps in reducing the overall cost for the customers. Warehousing Two type of warehousing: Bonded Warehousing, provides secure environments, in which customers products can be held, without paying the local taxes. Shared-user Warehousing is a shared-user facility that is designed to meet the needs of organizations of any size, mainly used, for leading manufacturers and retailers of medical supplies, consumer products, industrial equipment, chemicals and technology. Through sharing of DHLs resources, such as space, labor, equipment and transportation, customers benefit from synergies that considerably reduce supply chain costs. Consequently, the customer can increase efficiencies throughout their distribution network and maintain a higher level of service to their customers. Comparison Strategic objectives HUB and SPOKE Nature and location of customers, which are matched to the required products and services to be performed Operational flows process-oriented, integrated approach to procuring, producing and delivering products and services to customers logical progression of developments in logistics management directing operations to receive, process, and ship inventory as required supporting customer and purchasing orders the efficiency with which the operations are carried out Supply chain optimization suppliers at one end and customers at the other electronic data, electronic funds transfer effective supply chain solution operational improvement and inventory analysis Customer service Efficient Consumer Response reducing cost Power Packaging Add flexibility Accelerate time to mark Transportation Mainly Aircraft and Roadways Adaptive to market and product Airways, roadways, waterways, rail freight Depends on the packages to transport Conclusion From the previous analysis both operations management seems to be efficient dependent on the companys philosophy and both are the leading companies in the package transportation and distribution. Bibliographies http://www.dhl.com/ http://www.fedex.com/ http://en.wikipedia.org/wiki/FedEx http://en.wikipedia.org/wiki/DHL_Express

Family issues becoming social problems Essay

Family, as what sociologists address, is a social institution. Families are shaped by the family members’ personality. Individual members affect their relationship that is greatly influenced by experience. Families are also affected with the other social institution in the society like law, religion and education. Thus, families are subject to changes whether these changes gave advantages and disadvantages, the family has to cope up and make adjustments. Failure to do so will affect society and social problems might arise. This twist and turns have been quite evident as the time passes by. Single parents, careerist mothers, absent fathers, and live-in partners are blamed as the root cause of many of society’s problems that could lead to persistent poverty, drug abuse, academic failure or out-of-school youths, and juvenile crime. This can be traced back to the early society that calls for historical perspective(Steven Mintz, 2003). History of the American Family In 1920, majority of American families are the traditional type; the father is the breadwinner, the wife is the home-maker and the children attend the school. Unwanted pregnancies happened between 1940 and 1958. Families of the 1950s are characterized by increase in birth rate, a stable divorce rate, and the age of marriage decline. During the early and at the middle of the nineteenth century, divorce rate began to rise because of its legislative order to be legalized. Spousal and child abuse gave rise and this can be reflected with the increase in assaults and murders committed against relatives and family members. Highest divorce cases happened at the beginning of the twentieth century. Single parenting, children in orphanage, infant mortality and early widowhood are the other changes happened in the past years(Steven Mintz, 2003). Family issues becoming social problem Divorce and single parenting From the point of view of some, divorce is an indication of failure of American family. But for others, it is viewed as a sign of freedom from men that women do enjoy. After World War II, it is documented that the rate of divorce increased and these may be an indication of the changing views and role of women in the society and their need to be free from social and financial dependence upon men. However, the dramatic increase of divorce rate has greatly affect the economical and social stability experienced by most of the divorced women that caused social problem for the economic well-being of the divorced women and the children are highly compromised. On average, women earn less income than men, households that headed by the divorced women are further disadvantaged, also, the lack of adequate and consistent child support added to the economic dilemma of divorced women (Dennis L. Peck). Spousal Abuse  Among the cause of violence between couples are: incompatibility between them which they discovered after the marriage and such difference arises when there is great disagreement and animosity between them, the couple is under stress and frustration therefore burst it out to one another and lastly, if the wife is a masochist or very awkward or very provocative(Rudi Dallos). Child abuse and neglect A child that is not properly taken cared of, not properly fed, deprived of basic necessities, proper medical care and treatment, and too much physical abuse is a violation to the child’s welfare and is considered as a criminal behavior. Juvenile Delinquency According to a study, broken homes are associated with juvenile delinquency. Levels of juvenile delinquency were much higher in teenagers living with single fathers and lowest among teenagers living with both parents and one of the suggestive reasons for this is due to inadequate parental involvement in the life of the child. The lack of guidance and the absence of close relationships between the child and parents contributed to the causes of the delinquency(Crystal L. Murry). Financial stress Financial stress can directly and indirectly affect children because it increases parental mental and emotional distress, which limits a parent’s capability to respond sensitively and consistently to their children’s needs. More specifically, parents that are more commonly observed among low-income populations have behaviors of parental harshness, non-responsiveness, and inconsistency and are assumed to arise in part from the high levels of parental stress that accompany poverty. Parents having low income have the tendency to fail to express their affection and fail to respond to their child’s needs. (H. Abigail Raikes). Gay and Lesbian Families Sigmund Freud viewed homosexuality as a disturbed psychosexual development wherein the social orientation of the child is due to its relationship with his or her parents. Psychologists, as well as other professionals form other disciplines such as endocrinology and genetics have studied and discovered other possible causes of homosexuality (Dennis L. Peck). Before, same-sex families were inconceivable. However, in 1980s, the situation began to change and have changed the views of family life for gays and lesbians. Due to socioeconomic independence of women of lesbian families, the medical advances of in-vitro fertilization and sex transplant, acceptance of gays and lesbians by adoption agencies and courts, planned gay and lesbian parenting had increased tremendously but during the late 1980s and early 1990s, there was argument about same-sex families, particularly child-rearing by gays and lesbians. Solutions to Problems Having time for the family will be helpful in strengthening the family and businesses providing flexible working schedule will be of great help. The power of media has great influence on the youth; therefore, they should make effort on portraying positive views on marriage and valuing education. The parents should be attentive to their child’s learning in and out of school. No-fault divorce legislation establishes conjugal property that should be divided by both parties, assigning the child’s custody, and awarding alimony. Open communication is important so that problems and conflicts can be addressed within the members of the family. Nowadays, it is acceptable that both parents are working to support the financial needs of the family but make sure that there is still time for relaxation and bonding of the family members especially during special occasions. There are also government agencies, insurance company, law firms and consultants that provide legal and financial support for the child, spouse and elder that are victims of domestic violence.

Genetically Modified Organism, Agriculture, And Synthetic...

Genetically Modified Organism Agriculture, a necessity for providing basic needs, has evolved tremendously since the first time it was practiced. When first started, agriculture was relatively simple: plant the seeds, water the seeds, and gather the end product. Now, agriculture has changed to include pesticides, herbicides, and synthetic fertilizers to produce and maintain higher yields. The Green Revolution in the 1940’s to 1970’s help modernize agriculture with high-yielding varieties, better irrigation systems, and synthetic fertilizers. Without the Green Revolution, world hunger would have been a lot higher than it was in the past (Easterbrook 1997). Conventional farming was established thanks to the revolution and helped greatly in keeping world food security. The world is still a limited resource and the amount of fertile land that allows production of agriculture can only decrease from now. Current production of agriculture may not be able to keep up with the steady population growth of the developing countries. The population is projected to increase from roughly 7 billion currently to 9.1 billion by 2050, meaning that there will be 2 billion more mouths to feed (UNPD). Agriculture needed something new to help provide higher yields of crops in order to keep world hunger levels at a minimum. Luckily in the mid 1990’s, genetically modified organism, or GMO, crops were implemented on a large scale in the United States. Genetically modified organism is an organismShow MoreRelatedSustainability Vs. Conventional Farming1299 Words   |  6 PagesIn Time magazine, Brian Walsh states that today, Agriculture takes up one third of the planet. (Walsh) Agriculture is the science, art, or occupation concerned with cultivating land, raising crops, growing, feeding, breeding, and raising livestock. 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Franz Boas The Father Of American Anthropology Essay

There are many anthropologists out there who each have their own findings and thoughts. The one anthropologist who I felt I really connected with and was very interesting in his findings and thoughts, was anthropologist Franz Boas. Boas was a white, Jewish male. He was known as the Father of American Anthropology. Franz Boas has demonstrated major work in physical anthropology, linguistics, Cultural anthropology, and the famous four field approach. Additionally, through learning about Boas’ findings and thoughts, I was able to engage with his work, evaluate it, think about the works limitations, ramifications, and its lasting import. Boas’ has made a difference in many peoples lives and has been very involved. Boas had a very interesting life growing up leading him to the person he was. As biography.com stated â€Å"Franz Boas was a German-born anthropologist who founded the relativistic, culture-centered school of American anthropology that dominated 20th century tho ught.† He was born 1850 on July 9th, in Minden which was in the Westphalia area of Germany. Growing up, being the son of a merchant, Boas was very protective about his health, which lead him to spend a lot of his time with books. Although Boas was completely Jewish jr grew up feeling as if he was not Jewish, rather he felt as if he was German. Ever since Boas was five years old he was interested in natural sciences such as, botany, zoology, geography, astronomy and geology. 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